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1. Identify the critical, observable and measurable work performance-related behaviors to be encouraged.
2. Measure the current frequency of those behaviors, to provide a baseline against which to measure improvement.
3. Establish the triggers or antecedents for those behaviors, and also establish the consequences - positive, neutral or negative - that follow from those behaviors.
4. Develop and intervention strategy to strengthen desired behaviors and weaken dysfunction behaviors through the user of positive reinforcement and corrective feedback, noting that punishment may be necessary in some instances, for example to inhibit unsafe behavior.
5. Evaluate systematically the effectiveness of the approach in changing behavior and improving performance compared with the original baseline measurement.
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