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What are the 5 steps of improving customer services according to William martins?
Wiki User
∙ 10y ago
Using William Martin's five step process to ustomers satisfaction. Discuss how your organisation can effectively establish mutually beneficial relationships with its customers
Wiki User
∙ 10y ago
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Who made a fortune marketing podiatric products?
Dr. William Scholl
How long has the Stacy Adams Shoe Company been in business?
The Stacy Adams Shoe Company is a premier shoe company that makes men's shoes. It was founded in 1875 in Brockton, Massachusetts by William H. Stacy and Henry L. Adams.
Different definitions of management?
Definitions of management1.Mary Parker Follet,"management is the art of getting things done through others"2.Henry Fayol'"to manage is to forecast and to plan,organize,to command,to co-ordinate and to control"3.Louis allen,"management is what a manager does"4.American Marketing Association,"management is guiding human and physical resources into dynamic organizational units which attain their objectives to the satisfaction of those served within a high degree of moral and sense of attainment on the part of those rendering services"5.Michael Nolty-CPA,"management is the process of getting activities completed efficiently with and through other people"6. Harold KoontzManagement is the art of getting things done through and with people in formally organized groups.7. George R. TerryManagement is a disconnect process consisting of planning organizing activating and controlling performed to determine and accomplish the objectives by the use of people and resources.8. Donald J. CoughManagement is the art and science of decision making and leadership.9. Mary Cushing NileGood Management, or scientific management, achieves a social objective with the best use of human and material energy and time, and with satisfaction for the participants and the public.10. Theo Haimann and William ScottManagement is a social and technical process which utilizes, resources, influences, human action and facilitates changes in order to accomplish organizatinal goals.11. According to Lawrence A Appley -"Management is the development of people and not the direction of things".12. According to Joseph Massie -"Management is defined as the process by which a cooperative group directs action towards common goals".13. In the words of George R Terry -"Management is a distinct process consisting of planning, organising, actuating and controlling performed to determine and accomplish the objectives by the use of people and resources".14. According to James L Lundy -"Management is principally the task of planning, coordinating, motivating and controlling the efforts of others towards a specific objective".15. In the words of Henry Fayol -"To manage is to forecast and to plan, to organise, to command, to co-ordinate and to control".16. According to Peter F Drucker -"Management is a multi-purpose organ that manages a business and manages managers and manages worker and work".17. In the words of J.N. Schulze -"Management is the force which leads, guides and directs an organisation in the accomplishment of a pre-determined object".18. In the words of Koontz and O'Donnel -"Management is defined as the creation and maintenance of an internal environment in an enterprise where individuals working together in groups can perform efficiently and effectively towards the attainment of group goals".19. According to Ordway Tead -"Management is the process and agency which directs and guides the operations of an organisation in realising of established aims".20. According to Stanley Vance -"Management is simply the process of decision-making and control over the actions of human beings for the express purpose of attaining predetermined goals".21. According to Wheeler -"Business management is a human activity which directs and controls the organisation and operation of a business enterprise. Management is centred in the administrators of managers of the firm who integrate men, material and money into an effective operating limit".22. In the words of William Spriegel -"Management is that function of an enterprise which concerns itself with the direction and control of the various activities to attain the business objectives".23. In the words of S. George -"Management consists of getting things done through others. Manager is one who accomplishes the objectives by directing the efforts of others".24. In the words of Keith and Gubellini -"Management is the force that integrates men and physical plant into an effective operating unit".25. According to Newman, Summer and Warren -"The job of management is to make cooperative endeavour to function properly. A manager is one who gets things done by working with people and other resources".26. According to John F M -"Management may be defined as the art of securing maximum results with a minimum of effort so as to secure maximum results with a minimum of effort so as to secure maximum prosperity and happiness for both employer and employee and give the public the best possible service".27. In the words of Kimball and Kimball -"Management embraces all duties and functions that pertain to the initiation of an enterprise, its financing, the establishment of all major policies, the provision of all necessary equipment, the outlining of the general form of organisation under which the enterprise is to operate and the selection of the principal officers. The group of officials in primary control of an enterprise is referred to as management".28. In the words of E.F.L. Brech -"Management is a social process entailing responsibility for the effective and economical planning and regulation of the operations of an enterprise, in fulfilment of a given purpose or task, such responsibility involving: (a) judgement and decision in determining plans and in using data to control performance, and progress against plans; and (b) the guidance, integration, motivation and supervision of the personnel composing the enterprise and carrying out its operations".29. According to E. Peterson and E.G Plowman -"Management is a technique by means of which the purpose and objectives of a particular human group are determined, classified and effectuated".30. According to Mary Cushing Niles -"Good management or scientific management achieves a social objective with the best use of human and material energy and time and with satisfaction for the participants and the public".31. Peter Drucker -Management is doing things right; leadership is doing the right things.32. Stephen Covey-Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.33. Brian Tracy-Management is everything you do managing others the way you would like to be managed.34. John D. Rockefellermanagement consists in showing average people how to do the work of superior people.35. Lee IacoccaManagement is nothing more than motivating other people.36. Pat Riley-Management must speak with one voice. When it doesn't management itself becomes a peripheral opponent to the team's mission.37. According the Kimball-"management may be broadly defined as the art of applying the economic principles that underlie the control of men and materials in the enterprise under consideration."38. According to Koontz-"Management is the art of getting things done through and with people in formally organized groups."39. According to Theo haimann-"Management is the function of getting things done through people and directing the efforts of individuals towards a common objective."40. According to Sisks-"Management is the process of working of with and other to effectively achieve organizational objectives by efficiently using limited resources in changing environment."
How did jack wills start?
The company was founded by Peter Williams and Robert Shaw. Naming the company after Peter William's grandfather, they opened the first shop in Salcombe, Devon. Located at 22 Fore Street. From 1999 to today they have gone from having one shop to many, in the UK and even in America. Hope that helps.
What is the importance of headspace in canned products?
The importance of headspace is to regulate the can damage. If the headspace is too great, more space will be expose to microrganisms that will result to poor vacuum packing. Otherwise, if the headspace is too short, the cover will bulge because the product will expand during retorting process. -William dela cruz- xanthouz163@yahoo.com msu-gensan, general Santos city, Philippines
What has the author William C Hardy written?
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What is the field that studies the means of improving hereditary characteristics?
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What has the author William Tatham written?
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What has the author William A Band written?
William A. Band is the author of "The Power of Clan: The Influence of Human Relationships on Heart Disease." This book explores the impact of social relationships on heart health and highlights the importance of community and connection in preventing cardiovascular disease.
What has the author William G Bozin written?
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What has the author William L Newkirk written?
William L. Newkirk has written: 'Occupational Health Services'
What has the author William James Martland written?
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What has the author William Frederick John Fussell written?
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How do you find age of William Davis shotgun?
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Why was William penn expelled?
he held his own services instead of attending the school's.
What has the author William Mackie written?
William Mackie has written: 'An address to the landed interest of Great Britain, on the present state of the distillery. By the farmers in Scotland' 'Disquisitions on the influence of soil and climate, in improving the nourishing quality of vegetables'
Who was the the greatest rebel that ever was in Virginia according to governor William Berkeley?
According to Governor William Berkeley, Nathaniel Bacon was the greatest rebel that ever was in Virginia.
