Have you ever had a conflict with a boss coworker patient How was it resolved?

Conflicts happen in the workplace, it is inevitable. The key is to remember that you are a professional (even if the other person is not). You never have a right to yell, swear at or be rude to your boss/coworker/customer. Stay calm and remember that a soft answer turns away wrath.

Try to listen to the other persons point of view. They may be yelling but what they are saying still is valid. Apologize for your part in the situation (every problem has two sides even if they are 99% wrong). This will allow you to disarm them and begin working on a solution.

After the situation, after they are gone, write down as much detail as you can including quotes. This will help if the situation happens again or if you need to report it.

Most conflicts are small and should be worked out between the two of you. Don't let things fester and build.