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In addition to providing critical endpoint security features, such as malware protection, malicious website protection, email attachment scanning, control over which applications and devices can be used, and cybersecurity management from a centralised console, K7 Endpoint Security (K7 EPS) includes benefits that call centres require from a security solution:
Low-impact Protection – Endpoint security should have a low footprint and not affect the performance of a device, even if the device has modest hardware, to avoid productivity losses for the call centre. K7 EPS has won international awards for its efficiency, providing reliable protection without impacting device performance Low Bandwidth Consumption – Call centres depend on VoIP telephony and require consistent internet bandwidth. Endpoint security systems that choke bandwidth, even momentarily, can impact SLA compliance. K7 EPS is world renowned for its low bandwidth consumption, protecting endpoints without disrupting operations even when available bandwidth is limited to just 24 kbps Scalability – Call centres need to ramp up operations quickly based on contracts won. K7 EPS’s console has been proven to remain stable when hundreds, or even thousands, of devices are added to the network, allowing call centres to expand operations without worrying if their cybersecurity can keep up Rapid Rollout – 24/7 operations cannot afford disruptions due to prolonged and troublesome rollouts. K7 Endpoint Security ensures quick deployment through a small installer for fast downloads, automatic uninstallation of existing endpoint cybersecurity solutions from endpoints, a single installer for both 32-bit and 64-bit operating systems, and customisable endpoint installers (avoids waiting for suitable groups and policies to be assigned after installation) K7 Security provides powerful enterprise-grade cybersecurity solutions that are cost effective and easy to manage. Contact us for more information on how we can help you secure the IT infrastructure in your call centre.
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How Threat Actors Compromise Call Centres?
Cyberattackers launch their attacks through Credential compromise Phishing Malicious websites Infected email attachments Infected USB storage media Insecure networks Vulnerabilities in hardware and software Attackers need not be external to the organisation. Internal attackers may use the same methods as external attackers but have greater impact because they have legitimate access to devices, networks, and data and are familiar with the organisation’s security measures. With this background, we can examine how call centres can enhance cybersecurity in their facilities.
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