How Information Technology has affected the banking industry?
The business impacts of information technology, deregulation and globalisation on the structure of the banking industry is analysed. It is shown how these forces are combining to create an unstable banking environment in which new entrants and innovation are reducing the income streams of banks. The dynamics of the banking industry are related to the reduction in revenues and it is postulated that the global banking industry is entering into a spiral of decline. The strategic responses of the banks, particularly the trend towards mega-mergers and internal cost-cutting, are shown to be insufficient in the long term to offset the reduction in income.