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What else can I help you with?
When a customer says the last employee she talked to provided poor service and tells you the employee's name How do you respond?
Tell the customer you can handle her business from now on
Can an employee ask a customer to leave after the customer tells the employee to shutup?
No the employee cannot.
How would you handle multiple demanding customers?
A potential employer might ask an employee how to handle a very demanding customer. The best way to respond to such a question is to come up with concrete examples of customer service that the potential employee has been through before.
Can a customer sue an employee for misconduct or negligence?
Yes, a customer can sue an employee for misconduct or negligence if the employee's actions caused harm or damages to the customer.
Can a customer sue an employee of a company for damages or misconduct?
Yes, a customer can sue an employee of a company for damages or misconduct if the employee's actions directly caused harm or injury to the customer.
Can an employee sue a customer for any reason?
No, an employee cannot sue a customer for any reason. There must be a valid legal basis, such as discrimination or harassment, for an employee to sue a customer.
What do you study for the customer service exam for con Edison?
The Con Edison exam changes often and can vary year to year. The customer service exam may ask how an potential employee would handle irate and difficult customers, company history, or the steps needed to handle calls.
How do you treat a frustrated customer?
I listen to what the customer has to say. Then I in a very concerned voice try to reach a reasonable agreement with the person. If he or she continues to be frustrated then I will tell them that I will have to have a supervisor or someone in a higher position take the call.
What can the employee do to the customer after the customer tells the employee to shut up?
50/50 of refusal of service. Other than that, nothing.
Is employee motivation and good customer service linked in any way?
A motivated employee will always render better customer service.
How do you handle a mistake with a customer?
just apologize to the customer
Can the customer be rude to the employee?
Yes, but it is not right.
