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How do front line customer service representatives affect the bottom line of a business?
Wiki User
∙ 13y ago
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Most businesses today have auto attendant service that handles call forwarding, customized greeting and music on hold service. This ensures that all calls are taken cared off and callers on hold will have the perception of not waiting too long due to the background music played while they are on hold. This impressive call handling function will sure increase response rate from callers and generate additional sales.
Wiki User
∙ 13y ago
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How can poor customer service affect staff?
it makes the staff imbarresd n annoyed because theyre being represented by a awful customer service staff
Why the way things are said and the tone of voice effects the way a customer experiences customer service?
It is important to be polite when talking to customers when in sales positions. The tone of voice can affect whether people buy products from the business or if they come back again.
What demographic factors can affect a business?
Demographics such as income, race and location are all factors that affect businesses. Businesses use this information in order to meet their customer's needs.
How logistics and customer service affect marketing?
Customer Service is a core function of marketing management but the deliverables of Customer Service are executed in Logistics. Where the marketing team have secured an order from a customer, that oder must be picked in warehouses and loaded on outbound trucks for delivery to the intended customer; thus if delivery is delayed and or wrong picking was made, then customers feedback will be not good. In fact, logistics cooks the fish and marketing only go and havest the fish.
How does good customer service benefit the public company?
If a company does not follow through on its promises in relation to customer service, the customer will be dissatisfied with the purchase, leading to 'post purchase dissonance''. The customer will be unlikely to use the services of the company again, but more importantly, they are likely to tell all their family and friends about their bad experiences and in the long term, this will affect the reputation of the company, leading to fewer sales.
How does proffessionalism affect customer satisfaction?
not satisfied with horrace mann insurance customer service suites them not the customer
How can poor customer service affect staff?
it makes the staff imbarresd n annoyed because theyre being represented by a awful customer service staff
Why the way things are said and the tone of voice effects the way a customer experiences customer service?
It is important to be polite when talking to customers when in sales positions. The tone of voice can affect whether people buy products from the business or if they come back again.
What can you do to ensure customer service in the store is fast and efficient?
Customer Service comes from the top down. You need a management staff that is accessible and puts customer service first. Management need to set the example to be followed and need to coach in the moment to address issues that affect customer service. Customers need to be acknowledged and greeted before they get to the register. Employees need to be accessible but not hover. I personally use the Golden Rule in the way I manage and how approach customer service. Without customers, we don't have jobs.
What demographic factors can affect a business?
Demographics such as income, race and location are all factors that affect businesses. Businesses use this information in order to meet their customer's needs.
How logistics and customer service affect marketing?
Customer Service is a core function of marketing management but the deliverables of Customer Service are executed in Logistics. Where the marketing team have secured an order from a customer, that oder must be picked in warehouses and loaded on outbound trucks for delivery to the intended customer; thus if delivery is delayed and or wrong picking was made, then customers feedback will be not good. In fact, logistics cooks the fish and marketing only go and havest the fish.
How does good customer service benefit the public company?
If a company does not follow through on its promises in relation to customer service, the customer will be dissatisfied with the purchase, leading to 'post purchase dissonance''. The customer will be unlikely to use the services of the company again, but more importantly, they are likely to tell all their family and friends about their bad experiences and in the long term, this will affect the reputation of the company, leading to fewer sales.
How internal customer can affect the external customer?
The internal customers can affect the external customers because they act as the ad-promoters and help by giving more information about the quality and services of your business and products. Thus, the external customers get the feed back and if it is positive they are attracted to your products and services.
What factors affect how a customer’s specific or special needs are accommodated Give four examples?
What satisfies them what are their needs the quality of the item the quality of service given to them
What influence do managers have on a business?
Managers affect the morale, success and likability of the business. Customers will continue to give their business to a store where the Manager makes sure the Employees treat them well and provide excellent service.
What are the key factors that affect business excellence?
Quality of Human Resources .. S&M systems and Business Model, Brand equity and consumer loyalty, Market Access and Customer reach, Product Quality and prices.
What the difference between internal factors and external factors in swot?
internal factor that affect business come from the within the business itself,without regard to any outside factor like customer and other business . external factor would be opposite
