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How do you differentiate good customer service from superior customer service?
Wiki User
∙ 12y ago
Good customer service is about meeting the needs of the Customer. Customers have an inherent expectation that they will be treated well, i.e. in a friendly, kind, and respectful manner. Ansering their questions and being knowledgeable about the product or service is also a characteristic of good customer service. If you deliver the product or service you promise, in the manner in which you promise, and help the customer with any difficulties or challenges they may have with the product or service, and the customer is ultimately happy with the experience, that's good customer service.
Good customer service is also about ensuring the customer is receiving the appropriate product or service they truly need and NOT selling them more product or service than they need.
Superior customer service includes all of the above as well as exceeding the expectations or needs of the customer. It's about going the extra mile to please the Customer. For example, at a recent hotel stay, I was greeted at the front desk with a gift bag which included some free snacks and drinks from the hotel. It was unexpected and made my day.
If you want an excellent example of superior customer service, I recommend you try to get a copy of the Pike's Place Fish Market video. It's a bit pricey, however you might be able to find it on the web somewhere. It also comes in book form, but the book isn't quite as "impactful."
http://www.crmlearning.com/fish-video
There's also another excellent video on superior customer service called "Give Em the Pickle."
http://www.giveemthepickle.com/give_em_the_pickle_video.htm
Wiki User
∙ 12y ago
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Why is customer service excellence is important to a customer?
Customer service excellence is important because it improves public persona and strengthens your brand. It is a good way to differentiate a product from the competition and can provide a competitive advantage, which allows businesses to charge a premium price. Good customer service entails listening to your customers and valuing their opinions.
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
How do I answer what is good customer service?
What is good customer service? This means that you are going to provide professional customer service directly with the customer and answer every question and concern the customer may have.
How can you give good customer service?
we can provide good customer service by providing good quality goods and give good service to their products
How can good customer service allow the customer to be confident with the organisation?
Basically, good customer service builds customer confidence and loyalty because the customer knows the organization is truly interested in meeting the customers' expectations in a friendly, kind and respectful manner. Customers don't want hassles or disappointments, especially when they are paying for a product or service. Good customer service removes these barriers and concerns for the customer. Good customer service = a confident and loyal customer = higher sales
Describe a customer service situation?
Describe a situation of superior customer service?"
Why is customer service excellence is important to a customer?
Customer service excellence is important because it improves public persona and strengthens your brand. It is a good way to differentiate a product from the competition and can provide a competitive advantage, which allows businesses to charge a premium price. Good customer service entails listening to your customers and valuing their opinions.
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
How do I answer what is good customer service?
What is good customer service? This means that you are going to provide professional customer service directly with the customer and answer every question and concern the customer may have.
When have you receive Good customer service?
i got good customer service in a shop[ in Greece you can also get good service in morrisons
How can you give good customer service?
we can provide good customer service by providing good quality goods and give good service to their products
What is a good and a service?
Producing a good service means having a good-customer relationship with your customer/client.
What is producing a good service and quality?
Producing a good service means having a good-customer relationship with your customer/client.
What are some good customer service career goals?
One good customer service career goal is to become a manager over other customer service representative. Another good goal would be to always be helpful with others no matter what their attitude.
How can good customer service allow the customer to be confident with the organisation?
Basically, good customer service builds customer confidence and loyalty because the customer knows the organization is truly interested in meeting the customers' expectations in a friendly, kind and respectful manner. Customers don't want hassles or disappointments, especially when they are paying for a product or service. Good customer service removes these barriers and concerns for the customer. Good customer service = a confident and loyal customer = higher sales
How would you improve customer service?
By taking up the decision of the customer, making good cheaper,having good service
What is the relevance of good customer service?
Good customer service leaves a lasting impression on the customer. If you exceed the expectations of the customer in regards to the service they receive this will impact how they view the store or company. As a customer service assistant, you are the front line of that store therefore you have to represent the image and brand of your company.
