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This depends on the type of complaint you're alleging.

Start with a complaint to the landlord themselves, in many jurisdictions you're required to give prompt notice to defects in the apartment, especially ones that can cause further damage (no heat, gas, water, roof leakages, etc).

If after a reasonable period of time (can be a matter of a day or two weeks depending on the issue and how quickly it can be fixed) the landlord does not correct the defects you can contact your local housing court to find out the procedures for a renters escrow.

A renters escrow is a bank account you open with the courts and deposit in your rent monies. The landlord does not get the money from this account until he shows that the repairs have been made satisfactorily. Landlords will face a penalty for the courts having to take this action.

If after a period prescribed by your local housing court the landlord does not correct the defects, the court can order the house to be inspected by local code enforcement and subsequently condemned if necessary. In the mean time, the court will grant you permission to quit your lease and seek new shelter.

At this point you should follow all standard move out protocols. Send your former landlord a certified (green slip) letter with a forwarding address and demand full return of your security deposit for breach of lease.

If your landlord fails to claim the monies with the court after a time prescribed by that court, you may return and collect the monies. In addition, If the landlord fails to return your security deposit, in some jurisdictions you may be allowed double damages. (i.e. $500 deposit not returned may be $1000 after court).

If the complaint against the landlord is in regards to a breach of lease, you can reversely evict your landlord. Which means you provide them with 30 days notice to quit the lease due to their breach, demand your security deposit back, and leave before the start of the new month. If the landlord keeps the deposit (as many will try), you may take them to small claims court and seek your security deposit back (in some states you can get double or treble!).

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Q: Where you can complain about your landlord?
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