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Pull the handle,either inside or out, with the door unlocked. Then use a screwdriver or other implement to pull the jaws of the latch assembly back open. Don't use your fingers since those things are strong and if the kick back it can cut or bruise you. It's also pretty oily/dirty in there. If the latch is truly broken, you'll need to disassemble the door and replace the latch assembly.

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Q: How do you fix a broken door latch on a 2000 Grand Am- door will not close?
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