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If your printer is printing random documents or pages by itself without any print command from your computer, it can be a perplexing issue. This issue is often referred to as "ghost printing." To address and resolve this problem, consider the following steps:

Check for Malware or Viruses:

Start by running a full antivirus scan on your computer. Malware or viruses can sometimes send unwanted print jobs to your printer. Ensure that your computer is secure.

Disconnect the Printer:

Turn off the printer and disconnect it from both the power source and your computer. This will prevent any further unintended printing while you troubleshoot the issue.

Check the Print Queue:

Go to your computer print queue or print spooler. Cancel or delete any pending print jobs that you did not initiate.

Update Printer Drivers:

Outdated or corrupted printer drivers can sometimes cause printing issues. Visit the printer manufacturer's website and download the latest drivers for your printer model. Install them on your computer.

Secure Your Printer's Connection:

Ensure that your printer is connected to your computer securely and that it is not accessible to unauthorized users on the network.

Printer Reset:

Perform a factory reset on your printer to restore it to its default settings. Refer to your printer's manual for instructions on how to reset it.

Update Firmware:

Check if there are firmware updates available for your printer model on the manufacturer's website. Updating the firmware can sometimes resolve software-related issues.

Check for Remote Printing Services:

If your printer is compatible with remote printing services like Google Cloud Print, make sure they are not set up to allow unwanted print jobs.

Review Network Security:

Inspect Network Activity:

Monitor your network activity for any unusual connections or print requests. If you find any suspicious activity, investigate and take appropriate actions.

Contact Manufacturer Support:

If the issue persists despite trying the above steps, consider reaching out to the printer manufacturer's customer support for assistance. They may have additional troubleshooting steps or firmware updates specific to your model.

It's important to be thorough in troubleshooting the issue to ensure that your printer remains secure and functions as expected. Unauthorized and random printing can be a security concern, so taking steps to address it promptly is essential.

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Print Zone

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2y ago

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