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i assume you are saying the window does not go up or down correclty but you can still hear the motor working when pressing the window switch, that is common problem. faulty window regulator, somewhat complex to replace, recommend taking to dealer and having it replaced, probably cost around 300$, good luck. I replaced a rear regulator on my 2000 328i and it wasn't that difficult. The regulator was about $65. Check the motor seal, as sometimes the cable will tear it up when it jumps the track. Really no excuse for a window regulator failing in so new a car. I only had 35k on mine and rarely used the rear windows. Chilton publishes a manual for the 3-series for about $20 if you need the help.
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