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How do you handle a customer complaining of chipped windscreen?
Wiki User
∙ 13y ago
Can handle " Marking Information System"
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∙ 13y ago
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Should you handle customer complaints by telling the customer to stop complaining because there are bigger problems in the world like your troops dying in Iraq?
yes we definitely should handle the complaints like that
How do you handle a mistake with a customer?
just apologize to the customer
What would you do to appease your complaining customer?
The situation differs depending upon what the customer is complaining about. I'll use one of my past jobs as an example. I use to work at Kentucky Fried Chicken. If a customer ever complained, I would make sure I fully understood what they were complaining about; e.g. food, service, restroom, etc. After that, I would try to explain to them any reason why that might be. For instance, Customer says: "Why did you give that person food before me?" I say, "I'm sorry ma'am/sir, but this customer was here before you, your food should be out shortly." or "I'm sorry but your order is taking a bit longer to make. Would you like a drink or an extra side?". I constantly apologize to the customer if something is not to their liking. If I cannot handle the situation in the way they wish for me to, I always ask them if they'd like for me to get the manager or whoever is in charge. If I know a customer is miffed, I will offer an extra benefit such as an extra side, more chicken, a larger drink, etc. All in all, to appease a complaining customer, first make sure you know what they are complaining about! Secondly, try your best to solve the problem and explain to the customer in a nice, professional manner why something may be a certain way. Thirdly, NEVER get snippy with the customer or be rude. Fourth, offer them a benefit like a free item, a discount, a coupon, etc. Fifth, try to look at things from their perspective. Sixth, NEVER tell the customer they are wrong. Seventh, if all else fails get the manager. And finally, you might run into a problem of not being able to please the customer no matter what you do. If this happens, just apologize as best as you can and grin and bear it. Hope this helps.
How do you handle a born again customer?
The same as you would any other customer, with courtesy and respect.
How do you handle angry caller customer service?
apple
How do retail salesman handle an unmovable customer?
shoot them
How do you handle a customer that wants you to bend the rules?
don't do it!
How do you handle a drunk customer at a restaurant?
First, make sure the police or security is near by. Next, treat the customer normally. If anything happens, the police or security will handle everything from there.
How do you handle customer care?
Customer care is where you provide positive customer experience to your company customers as well as looking after your company customers needs
Sample objective statement for customer service?
Customer service representative where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image.
How do you handle customer service as a front desk officer?
good
How do you handle customer types?
greet him/her in a good approach and pormality
