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The situation differs depending upon what the customer is complaining about. I'll use one of my past jobs as an example. I use to work at Kentucky Fried Chicken. If a customer ever complained, I would make sure I fully understood what they were complaining about; e.g. food, service, restroom, etc. After that, I would try to explain to them any reason why that might be. For instance, Customer says: "Why did you give that person food before me?" I say, "I'm sorry ma'am/sir, but this customer was here before you, your food should be out shortly." or "I'm sorry but your order is taking a bit longer to make. Would you like a drink or an extra side?". I constantly apologize to the customer if something is not to their liking. If I cannot handle the situation in the way they wish for me to, I always ask them if they'd like for me to get the manager or whoever is in charge. If I know a customer is miffed, I will offer an extra benefit such as an extra side, more chicken, a larger drink, etc. All in all, to appease a complaining customer, first make sure you know what they are complaining about! Secondly, try your best to solve the problem and explain to the customer in a nice, professional manner why something may be a certain way. Thirdly, NEVER get snippy with the customer or be rude. Fourth, offer them a benefit like a free item, a discount, a coupon, etc. Fifth, try to look at things from their perspective. Sixth, NEVER tell the customer they are wrong. Seventh, if all else fails get the manager. And finally, you might run into a problem of not being able to please the customer no matter what you do. If this happens, just apologize as best as you can and grin and bear it. Hope this helps.
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When does customer service happen?
when customers come back to get more product or service in stead of leaving or complaining.
How can one deal with an angry customer?
Well, the old adage that the customer is always right is so far from the truth. In most cases, a business should make every effort to appease a customer but sometimes nothing can be done to make them happy. Stay calm but firm with the business policies.
Where would a customer's surname be keyed into a customer database?
sales and customer service
How does FedEx Tracking help a business?
By tracking your package with FedEx, you will be better able to answer your customer's questions on "when it will arrive." As well, you can safe-guard yourself from customers complaining that their package never arrived, but in actuality, it did.
How do you define the ideal customer?
An "ideal" customer would be someone who usually comes to your business and buys something about once or twice a week. A patron would be an ideal customer.
What a sentence for appease?
Appease is a verb meaning to pacify, calm, soothe, placate, assuage, or quiet. Example sentence: Perhaps you can appease the customer with a discount coupon in return for her stress in this situation.
How do you handle a customer complaining of chipped windscreen?
Can handle " Marking Information System"
A customer calls your ISP's technical support line complaining that his connectionto the internet.?
ISDN
What is a sentence for complaining?
he is complaining about a fly in his soup.Will you stop complaining?
How would you use the word appease in a sentence?
pacifiers most always appease babies or it appeases her to see her boyfriend.
When does customer service happen?
when customers come back to get more product or service in stead of leaving or complaining.
Is it Taxable Income to the customer if the Bank messed up the customers account and after complaining and threatening legal action the bank paid the customer 5000 dollars?
Yes
What is the future tense of the appease?
Will appease.(I run, I ran, I will run)(I appease, I appeased, I will appease)
What should you do if a customer is complaining about food spoilage?
apologize and admit it is your mistake, but also try your best not to sell foods that are spoiled.
In the spongebob ep plantin's regular what was the guys name?
His name was Nat. He was paid by Karen (his computer wife) to be a regular customer of The Chum Bucket so Plankton would stop whining and complaining about his life.
Should you handle customer complaints by telling the customer to stop complaining because there are bigger problems in the world like your troops dying in Iraq?
yes we definitely should handle the complaints like that
What part of speech is appease?
Appease is a verb.
