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Ask them if they would like to see the manager. Always be polite, you want them to come back. If they are getting really shirty with you, pretend you don't speak very good english. If they want you to make them another replacement meal, carefully acess the scenario. If they wan't a really expensive meal, and there wasn't much wrong with the first one, apologise and explain that you can't. Be firm but fair. If its something little, then give them the replacement. You are not being a push over, you are coaxing them back to the restaraunt in the future. If they threaten you, stand your ground and keep calm. Get your boss, 2 against one will make them fallter, or politely ask them to leave the restaraunt. If they have made a mess and are apologising make a joke about it, then clean it up yourself. By law its not their responsibility. Always remain calm, polite and remember, the customer is always right. I hope my comment has helpt you. I'm off to listen to 'Strawberry Fields Forever' by The Beatles. It is a very soothing song, try singing it in your head if you're dealing with a tricky customer.
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What is the purpose of comment cards at a restaurant?
Restaurants use comment cards to receive input from their customers that they can use. This helps the restaurant identify things that they done well and problems that they need to fix to improve their restaurant.
What is the major customer for restaurant?
The major customers for the restaurant , are the daily customers.
What are the classifications of restaurant?
The classification of restaurant customers
Which areas in your Subway Restaurant are customers allowed to access?
which areas on your subway restaurant are customers allowed to access
What is a good productivity number in the restaurant business?
A good productivity number in a restaurant would depend on the restaurant. If the restaurant has a very high volume of customers and demands, the productivity number would be much higher than a restaurant with less demand and customers.
What is the description of Restaurant?
A restaurant should provide a place where the customers can enjoy their meals.
How do good restaurants treat their costumers?
Restaurants that are considered "good" treat their customers as they would want to be treated when they visit a restaurant. They treat their customers with respect, friendliness, and anything else that will aid in great customer service. Without the customers, the restaurant cannot thrive; thus, it is crucial that the restaurant treats their customers in a manner that makes them want to return for the restaurant's services.
What is an establishment where meals are served to customers?
Restaurant
Give some examples of segmentation categories that can be used to identify your customers?
give some exemples segmentation categories that can be used to identify your customers
What would you do if language is a problem in a restaurant?
if language is the biggest problem when you go to a restaurant, then don't go to that restaurant or get a different Waiter.
What dine in restaurant?
Customers or patrons dine in restaurants.
What to say as a waiter to customers when they arrive at a restaurant?
Welcome
