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I assume it is a GM car..I have several Cadillacs and they have all done this ... You have to remove the door panel (not very easy with the door closed, but it has to be done) reack your hand in toward the lock unit at the end of the door while getting someone to try pulling the lock up .... gently. Every model has a slightly different system, but it should be replaced. Check with a salvage yard and see if they have on for your car, once the door is open, it is quite easy to replace. Just libricate/grease it well before you install it. You might want to pick one up first, then you will know what you are reaching for. You don't need the lock itself (the key unit) you just need the mechanism and rods that actually lock the door. Best of luck.
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