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To get the programming to start up again on almost all cell phones once they freeze up, you will need to remove the battery from the unit, wait approximately two minutes then re-install the battery. When you turn the power back on to your phone, it should function properly again.

If this does not work, you have two other options.

1. If you have a SD card installed in your phone, you can remove the SD card and try re-starting the phone again. If this option does not work then you:

2. Turn the power off or remove the battery, whichever action works to shut down the phone. Re-install the battery if you had to remove it. Then press and hold both the up volume button and the power button at the same time. When the phone powers up, it should bring up the option to do a factory reset and install. If the factory reset and install option does not come up, turn the power back off and try again. (Both buttons MUST be pressed and held at exactly the same time for the factory reset and install options to come up on your phone.)

Once the factory reset and install come up on your phone, you can use this option. It will take your phone completely back to the state it came out of the box in when it was purchased.

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9y ago
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