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How does a web based CRM software help with your small business?
Wiki User
∙ 12y ago
CRM in CRM software stands for Customer Relationship Management. In simple words, a CRM software is meant to be used for managing relationships with your customers.
- Benefits of a CRM 💼
a. Helps you manage your customers effectively
b. Automates mundane/repetitive tasks
c. Saves you hours and days
d. Insights on what is the most profitable
e. Lead scores and influencer insights
f. Gives you product analytics
g. Sales reports
h. Gives you ability to woo your audience by being proactive
i. Increases customer engagement. Try using a customer engagement tool like Intercom, or customer.io to see what I am saying.
j. Last but not the least, increase profits of your business. Tthat was a no-brainer.
- Features of a CRM 🚀
a. Task management
b. Project management
c. Contact management
d. Sales automation
e. Marketing automation
f. Social media automation
g. email marketing automation
h. Helpdesk and knowledgebase
i. Live chat
j. Reports & analytics
There are many CRM softwares you may want to consider. Choose one based on your needs and the monthly budget your business can afford.
All the very best!! Hope this helps you understand CRM software!! 👍
MrFynd
Wiki User
∙ 12y agoMany people believe web-based CRM software gets results. CRM software can help you increase your customer base, decrease your expenses, and increase your sales.
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