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How does the provision of training contribute to the ability of the whole organization to provide prompt efficient service to customers?
Wiki User
∙ 8y ago
Your competitors are constantly finding new and innovate products and service improvement methods. Your customers, who are well informed and understand competition, will choose to shop at the store offering the best quality products and service.
If that is not your company, then you can anticipate that your customers will choose to shop elsewhere.
What this means to you is that, because you need customers in order to make your enterprise successful, and to maintain you employment position, your employment future might become quite insecure.
Part of your customer service model should include constantly demonstrating the following behaviours:
- A positive attitude toward customers and toward your work
- Actively finding out what your customers' needs are
- Meeting or exceeding customer expectations
- High personal presentation standards
- Developing a system for maintaining contact with loyal customers
- Recognising regular and loyal customers
- Making first time customer into loyal customers
- Handling complaints in a systematic and positive manner
- Making customers who complain into loyal customers
- Knowing your products and services
All of these things contribute to your ability to provide promptly, efficient service to customers to meet identified needs.
Because it allows you to stay ahead of your competitors and your customers will choose to shop at the store offering the beast quality products and service.
Wiki User
∙ 8y ago
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Customer care is also known as customer service. It is the provision of service to customers before, during, and after a purchase.
How accommodating customers delivery needs contributes to customer loyalty?
Understanding and meeting urgency needs of customers is part of the relationship building process. If you build rapport with customers you are encouraging customer loyalty. Loyal customers are those with whom you have built relationships based on trust, honesty, reliability and the provision of product/service delivery that meets the customer's needs.
Explain how accommodating customers' delivery needs contributes to customer loyalty?
Understanding and meeting urgency needs of customers is part of the relationship building process. If you build rapport with customers you are encouraging customer loyalty. Loyal customers are those with whom you have built relationships based on trust, honesty, reliability and the provision of product/service delivery that meets the customer's needs.
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How accommodating customers delivery needs contributes to customer loyalty?
Understanding and meeting urgency needs of customers is part of the relationship building process. If you build rapport with customers you are encouraging customer loyalty. Loyal customers are those with whom you have built relationships based on trust, honesty, reliability and the provision of product/service delivery that meets the customer's needs.
Explain how accommodating customers' delivery needs contributes to customer loyalty?
Understanding and meeting urgency needs of customers is part of the relationship building process. If you build rapport with customers you are encouraging customer loyalty. Loyal customers are those with whom you have built relationships based on trust, honesty, reliability and the provision of product/service delivery that meets the customer's needs.
