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How does the provision of training contribute to the whole organization to provide prompt efficient service to customers?
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What is Planning Organizing Staffing Directing Control?
Planning It is the conscious, systematic process of making decisions about goals and activities that an individual group, work unit, or organization will pursue in the future. Organizing The group of activities necessary to attain objectives, the assignment of each grouping to a manager with authority necessary to supervise, and the provision for coordination horizontally and vertically in the enterprise structure. Staffing Defined as filling and keeping filled in organization structure. Directing/ Leading The interpersonal aspect of managing by which subordinates are led to understand and contribute efficiently and effectively to the attainment of organization goals. Controlling Measurement and correction of performance I order to make sure that enterprise objectives and the plans devised to attain them are being accomplished.
What is ITIL Service Catalog Management?
The purpose of an IT Engagement for any IT company is to offer the best quality service they can to the customer. For ex: let's say TCS or Infosys gets a project to maintain the online banking system of Citibank, the team of professionals in either company would try to provide the best service they can, to aid Citibank in their business. They do this by providing clear and consistent information on services in a language that the customers will understand and in a format that customers will want to use, thus enabling a constructive dialogue about IT services where all parties have a common understanding of what is being discussed. Where a Business Service Catalog is in place, the process of ordering standard services is simplified and made more efficient because what is being offered is clear, the terms and conditions for its provision are clear and there is a simple and consistent self-service mechanism in place for obtaining it. Service Catalog Management, through the production and maintenance of the Technical Service Catalog, provides a source of technical information that enables the IT service provider to manage services more effectively.
Why is necessary for company to have health and safety policy?
The company has to ensure, so far as is reasonably practicable, the health, safety and welfare of all workers while they are at work. This includes the provision and maintenance of plant and systems of work in the workplace that are safe and without risks to health; the arrangement in the workplace for ensuring safety and absence of risks to the health in connection with the use, handling, storage and transport of articles and substances; the provision of such information, instruction, training and supervision as are necessary to ensure the health and safety of all workers at work; the maintenance of all places of work in a condition that is safe and without risks to health and the provision and maintenance of such means of access to, and egress from, such place as are safe and without such risks; the provision, maintenance or monitoring of such working environment for the workers that is safe, without risks to health and adequate as regard facilities and arrangements for their welfare.Now keeping the above in perspective, the company pens down its health and safety policy. The company has to furnish a copy of such policy to the State administrator of health and safety and the worker's representative. Copies of such policy is also exhibited at conspicuous places inside the workplace for the viewing and knowledge of the workers.
What is the purpose of supply chain management?
The purpose of supply chain management is interconnected between the provision of products and services in what businesses call a supply chain. It can, for example, exist between businesses or business networks.
What are the requirements for making organisational change?
Cummings and Worley describe a comprehensive five-phase, general process for managing change including:1) motivating change2) creating vision3) developing political support4) managing the transition and5) sustaining momentum.Motivating ChangeIt includes creating a readiness for change in our client organization and developing approaches to overcome resistance to change. General guidelines for managing this phase including lightening members of the organization about the need for change, expressing the current status of the organization and where it needs to be in the future, and developing realistic approaches about how change might be accomplished.Creating VisionLeaders in the organization must articulate a clear vision that describes what the change effort is striving to accomplish. Ideally, people in the organization have strong input to the creation of the vision and how it can be achieved. The vision should clearly depict how the achievement of the vision will improve the organization. It is critically important that people believe that the vision is relevant and realistic. Research indicates that cynicism is increasing in organizations in regard to change efforts. People want to feel respected enough by leaders to be involved and to work toward a vision that is realistic, yet promising in the long run. Often the vision is described in terms of overall outcomes to be achieved by all or parts of the organization, including associated goals and objectives to achieve the outcomes. Sometimes, an overall purpose, or mission, is associated with the effort to achieve the vision, as well.Developing Political SupportThis phase of change management is often overlooked, yet it is the phase that often stops successful change from occurring. Politics in organizations is about power. Power is important among members of the organization when striving for the resources and influence necessary to successfully carry out their jobs. Power is also important when striving to maintain jobs and job security. Power usually comes from credibility, whether from strong expertise or integrity. Power also comes from the authority of one's position in the organization. Some people have a strong negative reaction when talking about power because power often is associated with negative applications, for example, manipulation, abuse or harassment. To be successful, the change effort must recruit the support of all key power players, for example, senior management, subject matter experts and others who are recognized as having strong expertise and integrity. A strong mechanism for ensuring alignment of power with the change effort is to develop a network of power-players who interact and count on each other to support and guide the change effort. Means to manage power can include ensuring that all power-players are involved in recognizing the need for change, developing the vision and methods to achieve the vision, and organization-wide communication about the status of change. Any recommendations or concerns expressed by those in power must be promptly recognized and worked through.Managing TransitionThis phase occurs when the organization works to make the actual transition from the current state to the future state. In consultations, this phase usually is called implementation of the action plans. The plans can include a wide variety of "interventions," or activities designed to make a change in the organization, for example, creating and/or modifying major structures and processes in the organization. These changes might require ongoing coaching, training and enforcement of new policies and procedures. In addition, means of effective change management must continue, including strong, clear, ongoing communication about the need for the change, status of the change, and solicitation of organization members' continuing input to the change effort. Thus, as important as developing the plan, is making the many ongoing adjustments to the plan with key members of the organization, while keeping other members up-to-date about the changes and the reasons for them.Sustaining MomentumOften, the most difficult phase in managing change is this phase when leaders work to sustain the momentum of the implementation and adjustment of plans. Change efforts can encounter a wide variety of obstacles, for example, strong resistance from members of the organization, sudden departure of a key leader in the organization, or a dramatic reduction in sales. Strong, visible, ongoing support from top leadership is critically important to show overall credibility and accountabilities in the change effort. Those participating in the change effort often require ongoing support, often in the form of provision of resources, along with training and coaching. The role of support cannot be minimized despite its importance during organizational change, the role of support is often forgotten. At this point in a consulting project, it may be wise for one to ensure us that we have ongoing support that can provide us ongoing objectivity, affirmation, provision of resources and other forms of support. Employee performance management systems play a critical role in this phase of organizational change, including in setting goals, sharing feedback about accomplishment of goals, rewarding behaviors that successfully achieve goals and accomplish change, and addressing performance issues.
What are provision for safe water for an organization?
what are provision for safe water for an organization
How does the provision of training contribute to the ability of the whole organization to provide prompt efficient service to customers?
Your competitors are constantly finding new and innovate products and service improvement methods. Your customers, who are well informed and understand competition, will choose to shop at the store offering the best quality products and service.If that is not your company, then you can anticipate that your customers will choose to shop elsewhere.What this means to you is that, because you need customers in order to make your enterprise successful, and to maintain you employment position, your employment future might become quite insecure.Part of your customer service model should include constantly demonstrating the following behaviours:- A positive attitude toward customers and toward your work- Actively finding out what your customers' needs are- Meeting or exceeding customer expectations- High personal presentation standards- Developing a system for maintaining contact with loyal customers- Recognising regular and loyal customers- Making first time customer into loyal customers- Handling complaints in a systematic and positive manner- Making customers who complain into loyal customers- Knowing your products and servicesAll of these things contribute to your ability to provide promptly, efficient service to customers to meet identified needs.Because it allows you to stay ahead of your competitors and your customers will choose to shop at the store offering the beast quality products and service.
What is the correct sequence of events to provision a user to a specific role and create a new organization in EMMA?
create an organization, create a role, add a user
How can you tell customers with special needs?
By knowing exactly what the customer want and ensure provision of such needs with special features
Delivering good service to customers?
Delivering good service to custumers is quit hard but still possible if you put work into it.
Do you think a hotel close to airport helps people?
They certainly can enhance the service provision for both customers and flight staff in and out of the airport
Customer care definition?
Customer care is also known as customer service. It is the provision of service to customers before, during, and after a purchase.
Evaluate 2 initiatives contribute to the provision of an enabling environment for children?
reggio emilia is one and forest schools another initiative
What employment does the provision of services constitute?
The provision of services constitutes employment in industries such as healthcare, education, consulting, hospitality, and personal services. This type of employment involves delivering specific services or expertise to clients or customers in exchange for payment.
How does volunteerism contribute to a democratic society?
Volunteerism contributes to democracy by leading to provision for the poor. Also, it allows people to participate in the government process.
What is the JSE mission?
It is provision of secure and efficient primary and secondary capital markets across a diverse range of instruments, supported by cost-effective services.
How accommodating customers delivery needs contributes to customer loyalty?
Understanding and meeting urgency needs of customers is part of the relationship building process. If you build rapport with customers you are encouraging customer loyalty. Loyal customers are those with whom you have built relationships based on trust, honesty, reliability and the provision of product/service delivery that meets the customer's needs.
