0
Want this question answered?
Be notified when an answer is posted
Add your answer:
Earn +20 pts
What 5 factors affct customers needs and expectations?
Customer needs and expectations will be determined by:-cultural factors-socio-economic factors-time-age-personality
What are the factors influencing customer expectations?
One of the main things influencing customer expectations are what your competitors are doing. If you are competing with high-end retailers, your customers' expectations will be very different than if you are competing with Wal-Mart of McDonalds.
What factors shift the demand curve?
the price of the good, customer income,tastes, expectations,number of buyers,price of related goods.
What is the criteria of assessing customer relations?
Customer relations can be assessed by factors such as response time to inquiries, resolution of issues, customer satisfaction surveys, repeat business or referrals, and overall customer feedback. It is important to gauge how well the company is meeting customer needs and expectations through these criteria.
How do economic factors geographical factors historical factors and political factors affect my culture today?
This affect the culture as the culture you adopt must be in line with all the factors.
Is there a relationship between product performance and customer satisfaction?
Yes, there is definitely a relationship between product performance and customer satisfaction, although product performance is not the sole reason for customer satisfaction. It's a pretty simple formula, if the product performs well either to or above the customers' expectations, then their satisfaction of the product improves. If a product does not perform well, or is below the customers' expectations, then customer satisfaction decreases. Product performance is not the sole reason for customer satisfaction. Other factors include service, cost of maintenance, longevity of the product, consistency in performance of the product, and customer loyalty wherein someone may be more satisfied with a product that performs inferior to another simply because the customer is loyal to that product or company.
What are the critarial needed for a product to be satisfied?
For a product to be considered satisfactory, it needs to meet the customer's expectations in terms of quality, functionality, price, and performance. Additionally, factors like durability, reliability, and customer support can also contribute to overall satisfaction. Constant feedback from customers can help in assessing and meeting these criteria effectively.
What factors influencing perception in organizational behavior examples?
Some factors that influence perception in organizational behavior include past experiences, personality traits, stereotypes, cognitive biases, and organizational culture. For example, a person's past experiences with a particular group or situation can shape how they perceive similar situations in the future. Personality traits, such as openness or extroversion, can also influence how individuals perceive and interpret information in the workplace.
What skill do you bring for customer service engineer job?
A customer service engineer is a professional who provides technical expertise for products and services an organization provides to customers. These professionals assist customers and the organization's sales team and may be required to travel frequently to customer locations or support sales representatives on sales calls. For the customer service engineer job person should have:- Personal experiences and expectations Identifying the Environmental factors The 'Core Competencies' of a professional and successful Service Engineer Comparing 'Modern-Consultative' and 'Adversarial' communication The Communication Cycle Key skills for 'Setting the Stage' Strategic Questioning skills Listening skills and the 'barriers to effective listening' Identifying - Customer Needs and Expectations 'Delivering the Result' - Customer orientated Achieving Customer Satisfaction and future commitment
What shared factors make up a culture?
Shared factors that make up a culture include beliefs, values, language, traditions, customs, arts, and social norms that are transmitted from one generation to another within a specific community or group. These elements help shape the identity and way of life of that culture.
What share factors make up culture?
Beliefs, moral values, traditions, and languages are the four factors that make up culture.
What are the two factors to consider when Creating Customer Service Strategy?
The two factors that must be taken into consideration before creating and implementing a customer service strategy are the customer base and the product or service being offered.
