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To motivate and control employees, managers should use a motivation based on that particular industry or business and also based on the employee themselves. Some employees need very gentle motivation and others need to be under pressure to work their best.

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Q: How managers should behave to motivate and control employees?
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How do output control and behavior control differ?

When you talk about output control in a company, the managers only look at the result a single person has delivered to them. In that case it doesn't really matter how many days they've taken off or how many times they've left early, it's the result that matters. When you look at behavior control, the managers in a company look at the behavior of a person within the company. How much effort they are putting into the project, how many times they work late to finish something, how they behave around their coworkers and motivate them. This also focuses on the individual effort, if the project fails the company knows that the employees have tried their best.


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The Hawthorne effect is a phenomenon where individuals modify their behavior in response to being observed. It is important to managers because it highlights the impact of attention and recognition on employee performance, suggesting that simply paying attention to employees can lead to improvements in productivity and morale. Understanding this effect can help managers design more effective motivation and reward systems.


How the way they behave affects their customer's service experience?

The way employees behave affects the customer service experience. This is very true in restaurants if employees are allowed to ignore customers and make them wait for a menu or food.


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Corporate responsibility and ethics refers to how managers behave on behalf of the organization. When managers aren't transparent about financials, they aren't acting ethically.


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Not everyone is a natural leader - training helps you to understand how to behave so that your employees or colleagues will follow you instead of resent you. Training helps you to be a more effective leader and motivate your team.


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What is the purpose awareness?

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Obviously it can be difficult, when you're looking for new employees, to distinguish the truth from the embellishment in what they say. So I advise that you look for evidence to back up what they say they can do. For example; if they say they're a good communicator, that should be obvious from how they behave in the interview. Or if they say they work hard, then they will have a strong employment history. You can also use psychometric testing as an effective way to learn how people behave in the workplace and what roles they fulfill.


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