How to satisfy a customer?

Answer 1

In order to get to the end result of a satisfied customer, you need to determine what want or need will be satisfied by the customer in receiving your product (tangible or intangible). This is really the basis since in my corporate experience, sole proprietorship will usually either over deliver too much and lose sight of the basic need or give to little to sustain the customer.

The best tool to gage your customers is asking for feedback (use one of the free survey tools). Hopefully you can get some of the population to answer the survey to give you an accurate reading if you are under performing or if you are giving too much away.

Finally, keeping your customer engage and remembering you when making their next purchase is important. Sending out reminders, new product information, thank you emails, birthday cards will have them remembering who you are and what you are offering.

Hope this helps.

Answer 2

Basically, you do this by meeting or exceeding their expectations. Sometimes, Customers don't know what it is they need, so asking the right questions (qualifying) is important to be able to get an understanding of what they're looking for. Example of meeting a Customer's expectations: They want a particular product or service and you provide it to them in a friendly manner. Example of Exceeding a Customer's expectations: They want a particular product or service, let's say a riding mower. You ask them specific questions such as how often will you use it, how big is your yard, and then recommend the right riding mower for them, not more than they need, not less than they need. You then provide them with information on additional products or info they may need, i.e. lawn mower oil, how often to change the oil, air filter, etc. You also inform them of the extended warranty option, how much delivery will cost, etc. Then call them a few weeks after the purchase to make sure they are happy with the purchase (companies rarely take the time to do this).

Answer 3

Some say the customer is never satisfied!

This isn't entirely true, although it may seem that some customers are never satisfied!

Of course, a customer would normally be expected to be satisfied when their needs and desires are fulfilled, when the goods are what they want, and are at a price they think is appropriate.

However, it's not what we think should satisfy a customer that is the determining factor. In the final analysis, it is the customer himself who decides when he is satisfied, and nothing less will suffice. No amount of persuasion can convince a customer that he is, or should be satisfied! Even if a customer seems unreasonably dissatisfied, he is the arbiter of his own feelings on the matter!

You can please some of the people some of the time, and you can please some of the people all of the time, but you can't please all of the people all of the time!

Answer 4

Ask the customer - "Is there anything else I can do for you at this time?"

A satisfied customer will answer "no"

If they have other unmet concerns - and are truthful and appreciate your service they will tell you...

Answer 5

a customer can be satisfied by providing help with whatever are there interest and being polite and patient when providing help.

Answer 6

quality ,quantity ,legally and the price to be perfect .

Answer 7

Handling of a customer