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You must file a police report, after you receive the police report copy you should call you bank / credit company. When speaking with the bank mention the questionable transaction and say you would like to dispute the charge, make sure to mention that you filed a police report and you would like provide it to them for additional evidence.

After you are done with the bank your "charge back" process is initiated, it can take from 60-90 days to process and will not guarantee your refund.

You should also file a consumer complaint with the BBB. This will allow other consumers to stay away from the company and resolve similar disputes.

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Q: How to stop Unauthorized credit card Charges and how to get back your money?
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