there are way to handle the irrate and silly customer?
2. to listen their concern and issue
3. apologies as possible
5. and solve the problem
i hope all of you cope and learn this about to handle and this is helpful to answers their question....
and we should understand the customer's issue and problems. think from their side. like jesus said u do to them what u expecting from them...
remaining calm and follow procedurs
I would do every thing in my power an or with some help to give the customer what they want and make them happy.
tell the boss
Commiserate with the customer. Listen to their complaint. Offer appropriate reactions. Ask the customer what would they want done in order to please them. Combine all of these and solve the customer's issue.
by understanding what hes/her complained and what help you offer to satisfied the customer needs
What is "The complaint?"
Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.
Customer complaints can be handled by listening to the concerns and responding by apologizing for any disagreements and mishaps. In addition, assure the customer of the steps taken to resolve the complaint.
Listen to the complaint, apologize for the incident, and then offer to help the customer.
See the contact link below .
Some frequent interview questions for restaurants are, do you have any experience? Where have you worked in the past? Why do you enjoy cooking and/or serving? How would you handle a customer complaint or difficult customer? Are you available to work nights and weekends? What past retail experience have you had?
Call the manager
if i worked there i would kick them out.
The same as you would any other customer, with courtesy and respect.
I wish to register a complaint.The customer made a complaint to the manager.The complaint was upheld.
A customer complaint is when a customer id dissatisfied with a product or service and will complain about it to management. Many people take advantage of this kind of situation so they can get something for free.
Talk to customer service.
Complain to the attorny general in your state. They will respond. Also, complain to the better business bureau.
Quietly,calmly and with respect. Allow them to express themselves completely and deal with their complaint as if it were you making the complaint. Never argue with a customer.
Firstly dont lie to the customer with some lame excuse. Call him, apologies sincerely and give him a little extra. Like a bottle of champagne or anything that you know can please him. Make sure that same mistake is not repeated for this customer
I would bring my concern (complaint) to the attention of the manager on duty at the store level. If my complaint was dealt with in a respectful manner I would send a letter of appreciation to the corporate office. If however I was not satisfied with the discussion with the manager on duty I would write the corporate office with the details of the complaint and the response of the manager.
put the phone down
When a customer complains, it is usually for a good reason or genuine concern. We must take care of the customer by listening to the complaint and resolving the situation positively to ensure a happy customer, and adhere to organisational procedures.
I would contact the customer service department and then contact the better business bureau to file a complaint.