there are way to handle the irrate and silly customer?
2. to listen their concern and issue
3. apologies as possible
5. and solve the problem
i hope all of you cope and learn this about to handle and this is helpful to answers their question....
and we should understand the customer's issue and problems. think from their side. like jesus said u do to them what u expecting from them...
Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.
Some frequent interview questions for restaurants are, do you have any experience? Where have you worked in the past? Why do you enjoy cooking and/or serving? How would you handle a customer complaint or difficult customer? Are you available to work nights and weekends? What past retail experience have you had?
I would bring my concern (complaint) to the attention of the manager on duty at the store level. If my complaint was dealt with in a respectful manner I would send a letter of appreciation to the corporate office. If however I was not satisfied with the discussion with the manager on duty I would write the corporate office with the details of the complaint and the response of the manager.
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