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How would you handle a customer who used abusive language?

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βˆ™ 2012-06-26 16:28:31

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Customer is like god but he must be in control. We all have selfrespect and we are respecting the customer but if someone targets us and use such language , then we must not listen such thing and evenafter solving the problem , he continuous ? Then we must show him we also believe in bharat mata ki jai......................................

2012-06-26 16:28:31
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'How would you handle an irate customer'?

Call for a manager. Calmly listen to them and find out what the complaint is,explain the stores policy to them,and if store policy allows it then solve their problem...If not explain to the customer the resons why.... If the customer is yelling and causing a scene then ask them to please calm down and talk to you instead of yelling at you..If the customer is using abusive/profane statements politely warn them that such language is not acceptable...... If all else fails and the customer remains irate and using abusive or profane language then ask them to leave,if they refuse then call the police and have them removed from the establishment,and have the police issue a tresspass warning to the customer, stating that if they return to the establishment again in the future they will be arrested....

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First, ask them to politely tell you what the problem is. Then tell them you are willing to listen and try to find a solution to their problem. If they continue to be irrate in an abusive way, let them know that their behavior is not acceptable and that I would have to terminate the call if they were not willing to stop swearing, for example. If you can persuade them to calm down, do your best to manage the situation and mitigate the problem.

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Personally, I would call security, or the police. You should not be subjected to such abuse.

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What they are looking for in this question is good customer service. You could say you would make sure you listened and understood what the problem was. You could respond patiently and kindly no matter how the customer reacted. These are some suggestion of how to handle this.

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The Con Edison exam changes often and can vary year to year. The customer service exam may ask how an potential employee would handle irate and difficult customers, company history, or the steps needed to handle calls.

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Taking care of customer complaints in Germany would require a person to be knowledgeable about the department where the complaint is being lodged. You would also need to be fluent in the German language.

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You can try taking some seminars. Skill Path offers some great seminars for people dealing with customer service, how to be a better communicator, dealing with emotions and thriving under stress. They come to most cities, and it's something you can use in vitually every aspect of your life. I would consider going to a seminar.