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How would you handle a customer who used abusive language?

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βˆ™ 2012-06-26 16:28:31

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Customer is like god but he must be in control. We all have selfrespect and we are respecting the customer but if someone targets us and use such language , then we must not listen such thing and evenafter solving the problem , he continuous ? Then we must show him we also believe in bharat mata ki jai......................................

2012-06-26 16:28:31
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Call for a manager. Calmly listen to them and find out what the complaint is,explain the stores policy to them,and if store policy allows it then solve their problem...If not explain to the customer the resons why.... If the customer is yelling and causing a scene then ask them to please calm down and talk to you instead of yelling at you..If the customer is using abusive/profane statements politely warn them that such language is not acceptable...... If all else fails and the customer remains irate and using abusive or profane language then ask them to leave,if they refuse then call the police and have them removed from the establishment,and have the police issue a tresspass warning to the customer, stating that if they return to the establishment again in the future they will be arrested....


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