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If a good bought on sale is exchanged should the customer pay the price difference?
Wiki User
∙ 14y ago
Best practice customer service would say that the customer should be allowed to return the item or good for like merchandise if the item purchased was defective without an increase in cost. However should the customer choose and item of greater expense that it is not the same as the original good purchased. Then they should pay the difference in cost and only then. Identical exchange should not incur an additional charge. Not if you ever want to see that customer again. Finally, if your concern is that this policy might cause or allow for chronic returns with a no defective product or good simply develop a simple tracking system that monitors both customer returns as well as product or specific good rate of return and watch for patterns of abuse.
Wiki User
∙ 14y ago
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