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Return it immediately upon discovering the error and advise the Pharmacist or store manager on duty so that you may obtain your proper medication. If the pharmacy reports to you that they have given you the prescription which their records show was ordered by your doctor, insist that the pharmacist on duty make direct telephone contact with your doctor to discuss the discrepancy and to obtain a new and correct prescription then and there so you can avoid missing your daily dose.

For better or for worse, pharmacies have almost universally been designated by doctor's offices as the conduit through which refill requests must be submitted to your doctor. Pharmacies in turn have willingly assumed this role in order to make it more likely that you will continue to do your business with them. Consequently, when discrepancies or errors have been made by your doctor's office in transmitting refill approvals, it should be the pharmacist's job, not yours, to straighten out the problem directly with your doctor on a 'professional-to-professional' basis.

Another role which pharmacists should play but often shirk in the course of serving as the patient-to-doctor conduit is ascertaining that the prescription which the patient requested is the one that he has actually been prescribed by the doctor, prior to filling the prescription. Any significant changes made to long-term prescriptions on routine refill requests, e.g. a dosage suddenly halved or doubled, or a drastic change in the potency of the long-term medication, should be questioned by the pharmacist and confirmed with the physician (not merely staff) prior to dispensing.

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Q: If a pharmacy give the wrong medication to a patient what do you do?
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