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Perhaps the racks are installed wrong, or you may of had the wrong racks to begin with. Depending on the age of the oven, you can call sears or go to their website if the racks are breaking. You can use the model number on the oven to look up parts through diagrams or use to the model to have customer service assist you in getting replacement parts if yours are broken.

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Q: If they have had problems with racks collapsing in Kenmore elite wall ovens?
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