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Yes in active listening the listener is as engaged in the communication process as the speaker. An active listening skill that is often extremely helpful to user support agents is paraphrasing.

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11y ago
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1mo ago

Yes, active listening is a key component of good communication. It involves fully concentrating, understanding, responding, and remembering what is being said in a conversation. Active listening helps build rapport, trust, and mutual understanding between individuals.

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Q: Is active listening skills part of good communication?
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