Is it a good job

Answer 1

Its only good if you are a tolerable person and you like talking to people. Me personally, it's hard caring for someone I don't know who doesn't care either or pretending to be nice to someone who doesn't deserve it. Customers nowadays feel entitled, but want no responsibility for their actions. Some may forget that you are a human being too and being nasty to you. However it can be rewarding if you a person that likes to help those with issues and see them turn out satisfying. And there are nice people out there. But those are basically the only benefits in working customer service. Pay may vary.

Answer 2

it is very important

staff benefit from:

• more confidence if they are doing the right thing
• learning new skills
• they will have a better chance of promotion
• they will have job satisfaction

customers benefit from:

• better service
• more satisfaction
• clearer information
• needs met

organisations benefit from:

• satisfied customers returning
• retained customers costing less
• better reputation
• staff morale improving
• efficiency improving

staff training should be discussed with the staff concerned and training should happen on a voluntary basis. training plans should be agreed and discussed individually.

Answer 3

helping people? but i can think of more cons then pros such as getting told off by customers...