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Directly, they control costs, not revenue. Indirectly, their level of customer service, quality, and timeliness typically have great impacts on customer retention - and therefore revenue. A good operational manager balances these and may also have ideas for increasing revenue by improving products and services.

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12y ago
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12y ago

Controlling costs, you are the to manage the operations in the most cost effective manner. Your job is not to increase revenues.

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Q: Is operation management more concerned about controlling cost or increasing revenue?
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