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Ask you son to go onto the internet and the webpage 'http:support.xbox.com/support/en/us/nxe/xboxlive/troubleshooting/gettingconnectederrorslist.aspx' That will 'walk you son through what Microsoft says is the main problem solving page for the machine.

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14y ago
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Q: My son signed up for xbox live while he was on home leave at Christmas he is now back in Germany but the XBox will not connect to the game - help please?
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