I have been told that the cluster is essentially "throw away". Beware of scammers when looking for a replacement. I was quoted $500.00 (including programming)+ $350.00 for installation. I went to the wreckers and got a cluster for $60.00. Disconnect the positive battery terminal. After snapping off the small plastic trim underneath the windshield, snapping off the vent cover on the dashboard, removing about a dozen, "easy to get at screws," the dashboard easily lifts out of the way. All you do is unplug the cluster at the back, plug the new one in, and you're done. No programming is required... the onboard computer automatically resets the odometer to the correct mileage. Re-install the dashboard and trim in reverse order. The whole process took me about 45 minutes. It's much easier than one would think.
I would say you have a problem with the dash cluster. If both speedometer and odometer were not working I would say the problem may be the speed sensor but being only the odometer is out I would blame the cluster. I believe you will have to replace the cluster as a whole with a reconditioned unit. This will probably be a dealer item only.
Not positive but logically speaking the dash odometer is at one end and the gear or senor in the trans is at the other. Replacing the gear in the trans, if it's gear driven, is just replacing the gear assembly by unbolting it from the trans and disconnecting the cable from that assembly. Check the gear (turn) to see if it turns within it's housing. Not moving, replace. If it turns as it should, it should be o.k.. Replace the gear assembly. Next turn the end of the cable which fits into the gear assembly while having someone else observe the dash odometer to see if it moves (bounce's. If it moves, replace the gear assembly and push the cable down into the gear housing as far is it'll go and secure it with it's retaining clip. Take a test drive to insure it works. Still doesn't work? Try to push the cable further into the gear assembly. If it still doesn't work it still could be the cable but you must remove the cable end at the dash odometer. Don't know how much room there is under the dash of an E350 but the other Ford product I chased this problem on the dash panel around the dash cluster had to be removed. After removing the cluster from the dash, the cable end can be removed easily. You also need to remove the cable from the trans end. Then have someone else hold on to one end of the cable shaft and you turn the cable shaft at the other end of the cable. If it doesn't turn at both ends, replace the odometer cable. Then attach the cable to gear the odometer in the dash cluster. Again turn the cable shaft at the trans end to see if it makes the speed indicator move (bounce. If it moves, replace the cluster, dash panel, and reinsert the cable shaft into the gear assembly and test drive . If it still doesn't work, you'll need to dissemble everything at the dash end and replace the odometer. If the vehicie does not have a odometer cable (instead has a wire cable between the gear sensor in the trans and the dash odometer), remove the gear end connector with the wires attached, clean the pins in that connector with a minature wire brush, bend the tips of the pins slightly, and reattach to the gear assembly and test drive. If it still doesn't work, replace the gear sensor. Still doesn't work, the dash odometer in the dash cluster must be replaced (see above).
Not sure if this helps or not but on a 2005 Toyota Sienna LE, the dash-light dimmer switch is actually the trip odometer reset switch. Turning the trip odometer reset switch left or right controls the dash-light levels. Had it not been for the factory manual, and Google, I would have never known this.
I am guessing that there are a few ways..1 replace the speed sensor(located on the transmission...) if that dont do it then replace the cluster ..Dash part of it...where the speedometer and guages are..very easy to replace....20-mins tops....just remove the screws on the dash..and under the hood latch...and all pops right off..Hope this helps..
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