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Salesforce software sells products for what kind of computing needs?
Wiki User
∙ 10y ago
Salesforce is a cloud-based customer relationship management (CRM) platform that sells products primarily for managing and automating various aspects of sales, marketing, and customer service operations. It is designed to meet the computing needs of businesses looking to enhance their customer relationships and streamline their business processes.
Salesforce provides a wide range of software solutions and services that cater to different computing needs, including:
Sales Cloud: This product focuses on sales force automation, lead management, opportunity tracking, and contact management. It helps businesses manage their sales processes effectively, track customer interactions, and optimize sales performance.
Service Cloud: Service Cloud is designed to assist companies in delivering exceptional customer service and support. It provides tools for case management, customer self-service portals, knowledge bases, and workflow automation to streamline customer support operations.
Marketing Cloud: This product helps businesses manage their marketing campaigns across various channels, including email, social media, mobile, and advertising. It enables personalized marketing automation, customer journey mapping, email marketing, social media management, and analytics to drive effective marketing strategies.
Commerce Cloud: Commerce Cloud empowers businesses to create and manage personalized e-commerce experiences. It includes features like product catalog management, shopping cart functionality, order management, and personalized marketing to enhance the customer shopping experience.
Community Cloud: Community Cloud enables companies to create online communities for their customers, partners, and employees. It facilitates collaboration, knowledge sharing, and engagement within these communities, fostering stronger relationships and enhancing productivity.
Salesforce Platform: The Salesforce Platform provides a set of tools and services for building custom applications, extending the functionality of Salesforce products, and integrating with other systems. It offers development tools, APIs, and a robust ecosystem to support custom application development.
These are just a few examples of the computing needs Salesforce products address. Salesforce's CRM platform is highly customizable and scalable, making it suitable for businesses of all sizes and industries that aim to streamline their sales, marketing, and customer service processes.
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Ashu Pal
Wiki User
∙ 10y agoSalesforce software is an online cloud service that an up and coming or Fortune 500 company would sign up for that can be used to track and close sales. Because it is a cloud, it can be accessed by anyone in the company provided they have a recognized user name and password. It can be accessed globally.
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