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Benchmarking Success have a well established process for assisting with the development of KPI's that are both relevant and effective at measuring business Supply Chain performance and progress towards strategic goals. The process links Strategy to Critical Success Factors (CSF's) for the business and then to the development of a set of KPI's that will both:

  • measure progress towards the business strategy, and
  • provide visibility for all levels of the business as to their contribution to the business strategy.

The KPI's can be represented as a table (see Level 1 Metrics) or by contribution to shareholder value.

Benchmarking Success can also provide a process for the effective deployment of the KPI's into the business. This includes guidance on the systems requirements for reporting, definitions, change management processes and performance management issues.

The COFS™ Diagnostic (Customer Order Fulfilment and Supply Chain) provides the ability to report on all critical KPI's for the supply chain. By further comparison against the database the performance of a supply chain can be positioned against similar supply chains. This approach is "customer driven" and assists with the targeting of improvement initiatives and the ongoing development of business strategy.

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Q: What are business performance indicator and benchmarks?
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