Semi-structured interviews are conducted with a fairly open framework which allow for focused, conversational, two-way communication. They can be used both to give and receive information. Unlike the questionnaire framework, where detailed questions are formulating ahead of time, semi structured interviewing starts with more general questions or topics. Relevant topics (such as cookstoves) are initially identified and the possible relationship between these topics and the issues such as availability, expense, effectiveness become the basis for more specific questions which do not need to be prepared in advance. Not all questions are designed and phrased ahead of time. The majority of questions are created during the interview, allowing both the interviewer and the person being interviewed the flexibility to probe for details or discuss issues.Semi-structured interviewing is guided only in the sense that some form of interview guide, such as the matrix described below is prepared beforehand, and provides a framework for the interview
These are also known as competency based interviews. In this type of interview the recruiter asks you questions about where you have shown examples of the competencies they are looking for in any particular job. A fairly typical list of competencies might look like this (you need to pick the ones most relevant to the job you are applying for)
The interviewer will ask for example, 'could you tell me about a time where you had to work as part of a team, and how you did that?'
You should make sure before the interview you have done your research and have examples of where you have shown each competency. To answer the question you should use the CARformat.
C = context - What was the situation
A= Action - What did you do
R = Result - what happened as a result of the action that you took
The link below takes you to a free guide on how to prepare for this type of interview
And what is your full name?
in this interview, the interviewer has prepared the questions, which are put to the interviewee. the interviewer writes down the answers given by the interviewee, possibly using a structured template, which may involve ticking boxes and recording a summary of what the respondent is saying.
Semi-structured interviews are conducted with a fairly open framework which allow for focused, conversational, two-way communication. They can be used both to give and receive information. Unlike the questionnaire framework, where detailed questions are formulating ahead of time, semi structured interviewing starts with more general questions or topics. Relevant topics (such as cookstoves) are initially identified and the possible relationship between these topics and the issues such as availability, expense, effectiveness become the basis for more specific questions which do not need to be prepared in advance. Not all questions are designed and phrased ahead of time. The majority of questions are created during the interview, allowing both the interviewer and the person being interviewed the flexibility to probe for details or discuss issues.Semi-structured interviewing is guided only in the sense that some form of interview guide, such as the matrix described below is prepared beforehand, and provides a framework for the interview
The Unguided Interview is not planned or structured. The applicant determines the process of the interview by controlling the conversation and doing the most talking. Questions asked by the interviewer will usually follow on from the applicant's own statements.
Structured interviews work through a specific set of questions in a method proscribed by the HR department for that company. It is one way to insure that that same questions get asked to all of the candidates. It is often used to be able to show that the best person for the job was selected and that it was a fair interview for all of the candidates. Unstructured interviews are less structured and the individual interviewer can determine what they are going to ask the candidate.
Unstructured interviews have many advantages, for example, they are high in validity as long as the interview measures what it claims to measure. The responses give you an accurate picture as they are flexible, this enables the clarification of meanings 'Qualitative data' which is the responses that provide insights about peoples' attitudes, feelings and opinion. Sometimes the interviewee may give an answer in which the research hadn't even thought about which could lead there experiment in a new direction. Interviewees may feel more comfortable to give their true feelings as it is a relaxed atmosphere.
Examples of the customer service interview questions include: "Tell me about problems with the products or services you previously supported?" When the customer is saying youâ??re taking too long to solve the issue, what will you do?"
I feel manily they ask about your mental and personality traits.
AnswerA structured interview is not necessarily more valid than an unstructured one.It may however be deemed so because it allows employers to ask preset questions of all candidates and thereby compare answers uniformly across the board.An unstructured interview is where questions can be changed and adapted based on the candidates answers to determine intelligence, understanding and suitability. Questions at an unstructured interview therefore tend to be more open ended requiring open answers that mean the candidate can reveal more about themselves.A lot of interviewers today mix both e.g. with what is commonly known as competency based interviews where the areas the employers want to ask questions are categorised and set however they then adapt questions under these headings to each candidate based on their responses. This also give candidate the opportunity to sell themselves much better than with structured interviews. Afterall human being communicate mostly in an unstructured way.
structured prolems, or questions are asked needing a specific answer eg. how do I send an e-mail? the same question unstructured would be; how do I send bundles of information from my desk to one or many recipients quickly? It is a term used in interview based research.
From the interviewee's perspective you have to be professional, truthful and give good specific examples. The key to interview questions is to provide STAR answers, which is giving specific examples. The Situation, Task, Action and Result.
Answering "If go for the interview for the quality analyst in bpo then what are the questions and answer they ask how can i face the interview?"