Different companies will have different policies. Thee is no one answer to this.
A customer care executive is one who essentially belongs to an organisation or service center and works as a bridging force between the customer and the organisation. He tries to meet the needs of the customer within the ambit of the management. By his work the organisation should get pleased because the customer is happy and the customer becomes happy when his querries or problems are solved by the organisation delivering the goods/service.
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
we are doing the same course ! i thing.. got the same question, but don't understand that word :/
Customer care is there to answer any questions or concerns you have about your Allstate policy, including billing, the handling of a claim, the payment of a claim, or the conduct of an Allstate employee.
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
You can write customer service or call and cancel your policy. It would probably be best to do in writing to make sure it is legal.
cause organisation is good
how can an organisation dignose problems with customer service?
The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
IATA
CQC stands for Care Quality Commission. You can have an impact on an organization, which has poor customer service, by making sure everyone is trained properly in how to provide great service.