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Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
What factors affect how a customer's specific or special needs are accommodated?
The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks
Why customer service is so important to an organization?
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
What 5 factors affct customers needs and expectations?
Customer needs and expectations will be determined by:-cultural factors-socio-economic factors-time-age-personality
What is meant by customer service?
Customer Service is the ability of a company/organisation, to meet their customers' wants and needs, providing support and information with regards to the products and services offered by that business company/organisation.
How does an organisation balance its needs with customer expectations and needs?
An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.
Why do you need to clearly understand what the customer needs are?
Understanding customer needs will help you define new market opportunities and drive innovation and revenue growth in every aspect of your organization.
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
What factors affect how a customer's specific or special needs are accommodated?
The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks
Why customer service is so important to an organization?
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
What 5 factors affct customers needs and expectations?
Customer needs and expectations will be determined by:-cultural factors-socio-economic factors-time-age-personality
What is the difference between customer needs and customer expectations?
the differenece is that customer needs mean when they need stuff or help with doing something, but a customer expectation is when the customer has everything and dont need help with anything like a customer need!.
What is meant by customer service?
Customer Service is the ability of a company/organisation, to meet their customers' wants and needs, providing support and information with regards to the products and services offered by that business company/organisation.
What are the two ccir types?
The two types of CCIR (Critical Customer Information Requirements) are "Customer Needs" and "Customer Expectations." Customer Needs refer to the essential requirements that must be met for a product or service to satisfy the customer, while Customer Expectations encompass the perceptions and standards customers have regarding performance and quality. Understanding both types is crucial for businesses to enhance customer satisfaction and loyalty.
Why is it important to identify customer needs and expectations?
For a private limited company, it is important that customer research is carried out to identify a customers needs and expectations, in order to produce a product or service which is suitable in price, quality, quantity etc. This may be down through primary research such as. customer interview, survery etc.
What is the purpose and value of identifying internal customer needs and expectations?
The purpose and value of identifying internal customer need and expectations is that the customer becomes a loyal customer and sales increase. They also will boost sales by making referrals to other customers by having pleasant experiences.
Why customer service must meet or exceed customer expectations?
When you exceed customer needs and expectations you go above and beyond what is expected. You give customers a reason for wanting to return, to use your services again, or to purchase more items.
