Understanding customer needs will help you define new market opportunities and drive innovation and revenue growth in every aspect of your organization.
Understanding customer needs will help you define new market opportunities and drive innovation and revenue growth in every aspect of your organization.
Stated needs are those that the customer clearly tells you about. They are the easiest to deal with. A stated needs are things that somebody Says they need, real needs are things that the person actually needs or really needs
the differenece is that customer needs mean when they need stuff or help with doing something, but a customer expectation is when the customer has everything and dont need help with anything like a customer need!.
What a customer thinks or feels about a company is a key aspect of the success of a business.the customer needs can be divided into 4 main point:the customer needs to feel understoodthe customer needs to feel welcomethe customer needs to feel importantthe customer needs to feel comfort
I can find the customer needs when I contact them asked them about what types of product they need for their satisfaction.
'Real Needs' in marketing are the actual needs of the customers which he may not be able to pinpoint/state to the salesperson and some probing needs to be done by the salesperson to find out the exact nature of the stated need by the customer. For example : A customer walks in to a car showroom and says he wants to buy a inexpensive car. Herein the stated need is that the customer wants a inexpensive car. But the real need could be that the customer wants a car which has a low operating/running cost and not a car with a low selling price. Thus the salesperson here will have to do a little bit of probing to understand the exact nature of the stated need of the customer.
There is need for hotel managers and staff to understand their customers if they must make progress and also increase customer base.understanding your customers mean understanding their needs,complains,personalities,capabilities etc.
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
A thorough understanding of your customers' needs requires analysis. Here are four steps you can follow to understand your customers' needs and turn this information into actionable results: Create a buyer's persona Seek feedback from your customers Analyze your competitors Craft a customer needs statement
You would need to fully understand the customer's needs, confirm that you have understood, and propose a way to satisfy those needs with a cost-effective and reliable solution, followed by professional maintenance and support.
so people can hear you and understand what you are saying