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Customers build better bonds with those in person, it is easier for representives to ignore, or be less human with those they will never see again. Look at internet message boards for example people act in ways they never would face to face with a person. On the other hand internet relationships allow for more elderly, disabled or disadvantaged people to have access to support.
What else can I help you with?
What are the advantages and disadvantages of system management?
What is the Disadvantages of Management Information System?
Advantages and disadvantages of classical management theory?
Advantages and disadvantages of classical management theory?
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What are the advantages and disadvantages of vertical management structure?
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Relationship is like boyfriend and girlfriend management and customers are the same
Can you get a proper questionnaire on customer relationship management in banks?
questionnaire on customer relationship management in banks
What are the disadvantages of western management style?
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