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Dependency.
(Not sure what earlier contributor meant by the above single-word statement, but I'll add more to this)
The only disadvantages I can see with offering live support is cost and server resources. But that's only in the case where you're paying for live support services and/or you're running the "live support software" on your own server/bandwidth.
Fortunately there are more than enough providers of free live chat software that will host the server portion for you. In this case I can't see why websites wouldn't implement live support on their websites.
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∙ 13y ago
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