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What are the duties and responsibilities of a facilities manager of a hotel?

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2009-11-20 15:36:34
2009-11-20 15:36:34

Position

• Overall responsibility for the operations of the Hotel

• Analyze company operations to pinpoint opportunities and areas that need to be reorganized, downsized, or eliminated

• Allocate funds to departments and approve expenditures based on budgetary guidelines

• Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations

• Supervise Hotel's staff

• Manage the Hotel to achieve the set financial target

• Meet and Greet guests

• Establish and maintain cordial relationships with hotel members

• Responsible for preparing budgets, marketing strategies and setting targets for the Hotel

• Prepare and submit reports to the Management Committee of the Hotel

• Live on Hotel's premises and be on call 24 hours a day to resolve problems or emergencies

• Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for increase in subscription

• Recommend capital expenditures for acquisition of new equipment, which would increase efficiency and services

• Approve requisitions for equipment, materials, and supplies within limits of the budget

• Direct investigations into causes of customer complaints and report to Management Committee, if necessary

• Negotiate contracts with equipment and materials suppliers

• Act as representative before government commissions or regulatory bodies during the review of policies or procedures

• Recruit and monitor staff

• Conduct performance appraisal/review for staff members under your supervision

• Meet with all managers to review/discuss their staff members' performance appraisals

• Meet regularly with department heads to keep informed, offer direction, plan and coordinate

• Responsible for informing new members of the Hotel's rules and regulations

• Responsible for the administration of the Hotel's sporting and gaming facilities and activities

• Responsible for the overall management of the operations of the Hotel

• Any other duties assigned

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