â€¢ Overall responsibility for the operations of the Hotelâ€¢ Analyze company operations to pinpoint opportunities and areas that need to be reorganized, downsized, or eliminated
â€¢ Allocate funds to departments and approve expenditures based on budgetary guidelines
â€¢ Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations
â€¢ Supervise Hotel's staff
â€¢ Manage the Hotel to achieve the set financial target
â€¢ Meet and Greet guests
â€¢ Establish and maintain cordial relationships with hotel members
â€¢ Responsible for preparing budgets, marketing strategies and setting targets for the Hotel
â€¢ Prepare and submit reports to the Management Committee of the Hotel
â€¢ Live on Hotel's premises and be on call 24 hours a day to resolve problems or emergencies
â€¢ Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for increase in subscription
â€¢ Recommend capital expenditures for acquisition of new equipment, which would increase efficiency and services
â€¢ Approve requisitions for equipment, materials, and supplies within limits of the budget
â€¢ Direct investigations into causes of customer complaints and report to Management Committee, if necessary
â€¢ Negotiate contracts with equipment and materials suppliers
â€¢ Act as representative before government commissions or regulatory bodies during the review of policies or procedures
â€¢ Recruit and monitor staff
â€¢ Conduct performance appraisal/review for staff members under your supervision
â€¢ Meet with all managers to review/discuss their staff members' performance appraisals
â€¢ Meet regularly with department heads to keep informed, offer direction, plan and coordinate
â€¢ Responsible for informing new members of the Hotel's rules and regulations
â€¢ Responsible for the administration of the Hotel's sporting and gaming facilities and activities
â€¢ Responsible for the overall management of the operations of the Hotel
â€¢ Any other duties assigned
A hotel duty manager, also commonly called a hotel manager in the United States, is in charge of a hotel's daily operations. She is required to guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members. Her job is to create a warm and welcoming atmosphere that encourages guests to return and to recommend the lodging facilities to others.
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