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Training – Employees should receive regular training on the methods and concepts of quality. Customer Focus – Improvements in quality should improve customer satisfaction. Continuous Improvement – Companies should continuously work towards improving manufacturing and quality procedures. Decision Making – Quality decisions should be made based on measurements. Methodology and Tools – Use of appropriate methodology and tools ensures that non-conformances are identified, measured and responded to consistently.

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Saqib Hayat

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4y ago
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1mo ago

The key components of total quality management include customer focus, continuous improvement, employee involvement, process management, and data-driven decision making. These components work together to ensure a company's products or services consistently meet or exceed customer expectations.

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Q: What are the key components of total quality management?
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