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§ Directly accountable for managing teams up to 220 CSA & 8 TL's
§ Interacting with Support functions for staffing & scheduling requirements, performance reporting etc
§ Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.
§ Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increase productivity.
§ Managing Team Leads & CCEs and work towards Process Excellence.
§ Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards
§ Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients
§ Personally coach, train and mentor direct subordinates and provided career development opportunities through training and quality management activities
§ To make necessary changes in staffing based on day of week, Call volume and other anticipated events
§ Monitors productivity of customer service representatives and generates reports.
§ Manages the sub ordinates and is responsible for overall direction, Co-ordination Planning, assigning and directing
§ Direct Client interaction, correspondences with client and its customers.
§ Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same.
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∙ 11y ago
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What is the kra for a assistant manager operations?
These are the tests in Mumbai and India to prove you are proficient in your position. While all companies may not require them, they can be useful in helping you get the position.
What is the KRA of technical Manager?
Apparently, KRA means Key Responsibility Area, or Key Result Area.
What is the difference between business development manager and marketing executive?
bpo manager is team leader for managing the team of bpo
What is kra for marketing manager?
KRA for a marketing manager stands for "key results areas." KRAs are basically set goals for the person in this position or the project in which he or she is working, such as sales goals.
What are the KRA bpo?
It appears that your question is a bit unclear. "KRA" typically stands for Key Result Area, which is a term commonly used in performance management to define the areas in which an employee's performance is critical to the success of an organization. However, the phrase "bpo behalf" is unclear in this context. If you are referring to Key Result Areas (KRAs) in the context of a Business Process Outsourcing (BPO) scenario, it could mean the specific areas or functions within the outsourcing process that are crucial for achieving desired results or meeting performance goals. If you could provide more details or clarify your question, I would be happy to provide a more accurate and helpful response.
Job responsibilities of operations manager in BPO?
The job responsibilities of an operations manager in BPO, which is essentially a telemarketing call center, are many. The operations manager will have to liaison with clients, as well as monitor and control the calling staff.
What is the Tagalog of assistant manager?
Tagalog of assistant manager - pangalawang tagapamahala
What is KRA?
KRA stands for Key Result Area. Actually in the true sense KRA is a concept which is usually very difficult to implement. How it works I will try to explain. At first the BOD(Board of Directors) decides upon the Objectives of the company and set a period specific target. This Target becomes the KRA of the CEO. Then it get divided till it reaches the bottom most rung. KRA of each person is linked and fulfillment of KRA will lead to fulfillment of objective set by BOD. Hence, if one person fail it will hamper the attainment of the desired result. Let me give you an example: The Company sells PCs Suppose the objective decided by the Board is to make a profit of 500 crores in 3 years. The KRA of CEO is to attain 500 crore profit in 3 years. The CEO decides to attain this by making 400 crores by selling PCs, 50 Crores by Investing in Stocks and 50 Crores by improving productive cycle. Now the KRA of Cheif Marketing Officer will be to sell PCs that will give the company 400 crore profit in 3 years. He will then set the KRAs for his subordinate in such a way that this target is achieved. The Chief Operating Officer has KRA of improving the productivity cycle and producing PCs by which 400 crores can be achieved. The Chief Finance Officer will as KRA have to look after investing in Stock and providing finance for purchase of raw materials, machinaries and others so that both Operation and Marketing can achieve their KRAs. Chief People Officer (HR)[ Generally KRA are difficult or not done for HR since they are essentially support function, but in some cases it is done] CPO as his KRA will have the following to provide for manpower and maintain harmonious industrial relationship so that there is no disruption in production or marketing. To provide for training for improving the skills to attain better productivity cycle, and to frame a compensation benefit structure by which the efficient employees can be retained. The Chiefs than divide the KRA further to their subordinates. For Example the KRA of the Manager (Training) under CPO will have a KRA which will be to provide adequate training to the workforce. Hence, if Manager (Training) fails that will get reflected in the KRA of both CPO and COO and CEO. Simlarly, if the KRA of Asst. Manager (Training) is to locate the Training institutes which can impart quality training and he is not been able to achieve it. This will reflect in the KRA of Manager (Training), CPO, COO and CEO. Suppose, if the Dy Manager (Training) is suppose to conduct the Training Programs, which could not be carried since funds for training which were supposed to be arranged by Dy. Manager(Finance) could not be arranged. Now, you can see this failure will reflect in the KRA of Dy. Manager (Fianace), Manager (Finance), CFO, Dy. Manager (Training), Manager (Training), and CPO, COO, and CEO. Key Result areas- The measure of employees main result positives
What is the difference between project manager and assistant project manager?
The difference is the assistant project manager has to confer with the project manager on major decisions.
What does an assistant bank manager do?
Assist the manager.
How do you make kRA?
How to make kra
What are Job roles?
From the top to the bottom: Supervisor Store Manager 1st Assistant Manager 2nd Assistant Manager Swing Manager Team Leader Crew Trainer Crew
