What are the roles of a pro in a multi specialty hospital?

Answer 1

DIRECTING PATIENTS/VISITORS

· An orientation regarding the functioning of the hospital is given to the patients/visitors. This will be a brief orientation only to acquaint them with how to use the token system, how to register for the first time, location of water /rest room, how to go to different locations in the hospital, to sit outside OPD rooms till the number is called from the queue system.

· Any grievances from the patients are recorded to improve/correct the existing system.

· Complaints from the suggestion box are retrieved once in a week and noted in a book and in-charge is informed of the same.

·

· REGISTERING OF PATIENTS FOR OPD/IP AND RELATED ACTIVITIES

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· In the likely event of the patient desiring to visit a doctor, a check is made if the patient is a new patient or an old patient.

· IN CASE OF EMERGENCY cases, the patient is directed to the casualty and the specialist is informed over the intercom about the patient's arrival.

ATTENDING QUIRIES

Phone calls are made to GRH for the purposes of inquiry. Answers to the queries are given either by referring to the source of information or passing the phone to appropriate sections.

Sl No

Type of Query

1

Availability of doctors

2

Availability of services/investigations

Common knowledge/pass to Laboratory

3

Timing of services

Working hours of hospital services

4

Island Aviation

Answer appropriately

5

Requisition for Ambulance

Inquiry regarding patient's condition and the need for oxygen

6

Technical questions

Pass to concerned department

When the need arises, coordinating the ambulance services by calling the ambulance driver on the mobile phone and informing him a) location of the patient b) timing of the trip c) need for oxygen d) persons who will be accompanying e.g. doctor and/or nurse

Simultaneously coordinating with the duty doctor and Nursing In-charge if doctor/nurse need to travel in ambulance.

Informing the cashier that ambulance service is utilized so that bill can be raised.

· SUPERVISING WORK

· Supervising the housekeeping work/security and other.

Supervise if the Interpreters have kept the OPD/Wards/Rooms ready prior to the shift start..

MEDICO LEGAL FORMS

Ensure that all medico-legal forms are filled immediately. If not, then ensure that the Doctor Who has seen the case fills the form and confirm that accurate translation has been done by the interpreter.

Once filled, intimate the Police and hand over the original to the Police against a letter from the Police

Keep the MLC forms and letters from the Police securely stored.

MEDICAL REPORTS

Ensure that all medical reports are signed and then sealed and handed over to the patients. One copy of the medical report is retained in HOSPITAL.

MedForms

All Medforms once received are checked for completeness and then the signature of the patient/by-stander is taken. The form is then sent to island aviation. island aviation is called to verify the receipt of the fax. Any queries are answered and technical queries are directed to the concerned specialist. A duplicate copy of the Medform is retained in Hospital

MONTHLY ACTIVITY REPORTS

A Monthly report is raised after data and statistics is obtained from various wards.

TRANSFERING OF PATIENTS TO HIGHER CENTRE

1 In the likely event of patient being transferred to the higher centre then following forms have to be kept ready a) discharge summary b) Medical Report d) Referral letter. Once these have been obtained, then the discussion must be conducted with the patient by-standers regarding a) payments to be made depending n the staff that are escorting the patient

OTHER RESPONSIBILITIES

· Attending complaints from patients/visitors

· Monitoring the security Department

· Follow-ups

· Collecting feedback from patients

· Conducting Counseling for new Patients/

· Handling paper work

· Maintaining confidentiality of patients.

· Handling in-charge responsibilities in their absence.

· Reporting any untoward incidents/complaints/grievances to the in-charge