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What are two closed ended questions that a technician could ask a user while trying to identify the problem with a printer?
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What setting on the printer tells a technician when routine maintenance needs to be performed?
A printer usually has an error button that lights up or a message that gives a technician an idea of the problem. They are then able to work on the printer to restore it to working.
When a technician receives a call for assistance from a customer what should the technician do first?
Identify the user and associated problem.
What of the following questions can help to identify the scope and immediate cause of a problem?
Why did the problem occur
Which type of questions would a technician initially ask to gather information to help solve the problem?
categorical
What two actions should the technician take if the testing did not identify an exact cause?
Establish a new theory of probable causes. document correct the problem.
How can a technician verify the cause of a problem?
By fixing the problem!
When troubleshooting a printer problem a technician finds that the operating system was automatically updated with a corrupt device driver Which solution would resolve this issue?
use the last known good configuration to restart computer
While a technician is listening to a lengthy explanation of a problem the technician identifies the solution to the problem how should the technician proceed?
Wait until the customer has finished speaking, and then explain the possible solution.
Will a mac wireless printer work on your lenova laptop?
Your problem is not the printer, the problem is availability of windows drivers for the printer. If you find appropriate windows drivers supporting the printer you should not have problems using your laptop with the printer*. *I have assumed that you have windows installed on your laptop.
A user reports that a printer is printing unknown characters on documents What is a possible solution to this issue?
A technician is troubleshooting a printer that prints unknown characters instead of the correct document. What are two probable causes for this
What is an inventory of the body systems obtained through a series of questions used to identify signs or symptoms that the patient might by experiencing?
expanded problem focus
Which action by the technician most likely caused the customer to complain?
The technician occasionally confirmed an understanding of the problem.
