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That sounds like a wire got left out when it was installed. If you are sure that the installation was done properly then I would consider getting a new fan. It could be faulty and potentially dangerous. Most ceiling fans use cheap light sockets. After many years of use, many times they burn out On some fans with remote control the lamp must be incandescant - it will not work with compact flourescants

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16y ago
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19y ago

Usually burned up wires from the heat of the bulbs over the years.

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Q: What causes a ceiling light socket to stop working?
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