Uncooperative?
Non-partisan or independent.
You could call a snowman who refuses to melt a "resilient snowman" or a "stubborn snowman."
Obstinate.
Willfully ignorant...Of their own will, they ignore facts, sound advice, accurate information and the truth...They are willfully ignorant
Call him/her by name or call information
needy
no
call the boss
Call hospital
counselor
a person who can help you.
Call the police ,guards ,cops what ever it is in your counrty and supply them with a recipt of proof of purchase