Average Handling Time. It is The Average time to take One Call.
The mean.
Increasing AHT increases staffing requirements.
receiving and answering call and issue within the call
AHT stands for the charity Animal Health Trust :P
AHT Cooling Systems was created in 1983.
AHT Cooling Systems's population is 800.
what does that mean?please explain
Really it depends on your staffing level however if you have a high AHT then the individual performance needs to improve (to free up your resources). Once you get to a comfortable leve of AHT you can then get exact stats for staffing levels and scheduling which will then help you control abandonment rate. But you cannot predict ACR by AHT... this is one factor.
it mean get more information about this name call #5591 on baby center
Ashford Hospitality Trust Inc (AHT)had its IPO in 2003.
You answer a call in a call center just the way management tells you to. Each call center service has its own requirements for how a call is to be answered.